FREQUENTLY ASKED QUESTIONS DISCLAIMERS and POLICIES
The printer, printers salespersons, employees or representatives make no warranty, express or implied, as to the content, fitness or legal purpose of the raffle items or any of the forms whether a standard pre-printed or customized form sold or printed by us. Any violation of Federal, State or Local laws are the sole responsibility of the person(s) or organization(s) ordering and/or using such forms.
Q: Do you guarantee my order will be delivered to me on the day I specify?
A: Yes and No. What we mean is, we guarantee that we will produce and ship your Ticket order so it should be delivered to you when you need it. However, once your order leaves our facility and is in the hands of the shipper we can not guarantee delivery of your order on a specified day, normally this is not a problem. However we are not responsible for late delivery or late distribution caused by acts of God or any other cause of loss of revenue.
2.Q: Do You Charge Sales Tax?
A: Sales Tax is charged only on orders shipped to a destination within the State of California. The tax rate is 9.25%.
3.Q: Who does the typesetting and proofing for my order?
A: Once your order is placed, we will typeset your Ticket and show you a proof usually within 48 hours or less. You must return your proof to us with an OK before we print your order.
4.Q: How can I proof my order?
A: We will email your proof in PDF format for your approval, if an email is not available we can FAX a proof to you.
5.Q: How about accuracy of my order?
A: We take pride in our work and use quality control second to none but, sometimes we humans do goof. Therefore it is your responsibility to check your proof for accuracy.
6.Q: Can you print Raffle Tickets or Raffle Calendars without numbers?
A: Yes, however, we cannot guarantee a 100% accurate count without hand counting. This would be too costly for our customers. Therefore, unnumbered Raffle Tickets, Raffle Calendars or any other form is guaranteed to be within 3% plus or minus of the amount ordered. It is your responsibility to count the form when distributing them to your group members.
7.Q: What numbers do you start at?
A: For Drawing or Raffle Tickets our standard numbering starts at 001 or 1001. Any other starting number will incur a setup fee. For additional printing of a previous Ticket or other form, we will update to continue the numbers without any additional charge.
8.Q: Can we have our organization logo on our Ticket or Tithe Envelope?
A: Yes, we can add a logo or picture. For best results your logo or picture should be in the following formats:
Black or spot color ink: Black and White original, 600 DPI, .pcx, .tif, .bmp, .png or .gif
Color Pictures: 600 DPI minimum, .jpg or .jpeg format. See our price page for more information.
9.Q: Do you print in color and what does it cost?
A: Yes, we can print any form in color. Call us for a price quote.
10.Q: How do I order?
11.Q: How do I pay for my order?
A: Payment made by Visa, MasterCard, AMEX or Discover Card are the quickest. Money orders, cashiers checks, business and personal checks are accepted however, your order will not be processed and printed until your check has cleared.
12.Q: Do you have any other paper colors than what is on your website?
A: Yes, we can print on any paper you desire. Call "888-224-4414" or email us for a price quote.
13.Q: What about a heavier postcard type paper?
A: We can do that too. Call or email us for a price quote.
14.Q: Can you staple my Raffle Tickets or Raffle Calendars into booklets?
A: Yes, up to 50 maximum in regular paper and 25 maximum in heavy paper. No maximum for padding. Cost is based on the number of tickets in a booklet.
15.Q: Can you print on the back of Raffle Tickets, Raffle Calendars or other forms?
A: Yes, call or email for a price.
16.Q: I want the "A" Raffle Ticket with the right hand stub printed with a large number only is that possible?
A: Yes, we can make the number any size on any of our forms. the only limitation is the form size.
17.Q: We need a larger stub than what you show on your site. Can this be done?
A: Yes, we can make the stub any size you need.
18.Q: How long does it take to print my orders?
A: That depends on how many you order. Time below is for Church Tithe Envelopes, Raffle and Drawing Tickets, Raffle Calendars, Carbonless Forms. Other forms may be a little different for times.
Orders up to 10,000 take 1 - 2 working days.
Orders of 10,001 - 50,000 take 2 - 3 working days.
Orders of 50,001 or more take 4+ working days.
Please remember, your order will not be started until we receive a final proof and payment. Also if your forms are stapled this will add additional time to finish your order.
Thanks for considering us for you printing order(s)