FREQUENTLY ASKED QUESTIONS DISCLAIMERS and POLICIES
The printer, printers salespersons, employees or representatives make no warranty, express or implied, as to the content, fitness or legal purpose of the raffle items or any of the forms whether a standard pre-printed or customized form sold by us. Any violation of Federal, State or Local laws are the sole responsibility of the person(s) or organization(s) ordering and/or using such forms.
Q: Do you guarantee my order will be delivered to me on the day I specify?
A: Yes and No. What we mean is, we guarantee that we will produce and ship your order so it should be delivered to you when you need it. However, once your order leaves our facility and is in the hands of the shipper we can not guarantee delivery of your order on a specified day, normally this is not a problem. However we are not responsible for late delivery or late distribution caused by acts of God or any other cause of loss of revenue.
2.Q: Do You Charge Sales Tax?
A: Sales Tax is charged only on orders shipped to a destination within the State of California. The tax rate is 8%.
3.Q: Who does the Typesetting and Proofing for my order?
A: Once your order is placed, we will typeset your copy and show you a proof usually within 48 hours or less. You must return your proof with an OK before we print your order.
4.Q: How about accuracy of my order?
A: We take pride in our work and use quality control second to none but, sometimes we humans do goof. Therefore it is your responsibility to check your order. After receiving your order that is numbered, you will only have to check for accuracy of the numbers.
5.Q: How can I proof my order?
A: We will email your proof in PDF format for your approval, if an email is not available we can FAX a proof to you.
6.Q: Can you print my tickets without numbers?
A: Yes, however, we cannot guarantee a 100% accurate count without hand counting. This would be too costly for our customers. Therefore, unnumbered tickets are guaranteed to be within 3% plus or minus of the amount ordered. It is your responsibility to count the tickets when distributing them to your group members.
7.Q: What numbers do you start at?
A: For tickets our standard numbering starts at 001 or 1001. Any other starting number will incur a setup fee. For other forms you may start at any number without any additional charge.
8.Q: Can we have our organizations logo on our ticket or form?
A: Yes, we can add a logo or picture. For best results your logo or picture should be in the following formats:
Black or spot color ink: Black and White original, 600 DPI, .pcx, .tif, .wmf, .bmp, .png or .gif
Color Pictures : 600 DPI minimum, .jpg or .jpeg format. See our price page for more information.
9.Q: Do you print tickets in color and what does it cost?
A: We can print tickets in spot color or process color. Call us for a price quote.
10.Q: How do I order?
A: Orders can be placed from our website, by FAX or by mail.
11.Q: How do I pay for my order?
A: Payment made by Visa, MasterCard, AMEX or Discover Card are the quickest. Money orders, cashiers checks, business and personal checks are accepted however, your order will not be processed and printed until your check has cleared.
12.Q: Do you have any other paper colors than what is on your website?
A: Not at the prices shown, but there are other available colors. Call or email us for a price quote.
13.Q: What about a heavier postcard type paper?
A: We can do that too. Call or email us for a price quote.
14.Q: Can you staple my tickets into books?
A: Yes. See our price page for more information.
15.Q: Can you print on the back of my tickets?
A: Yes we can, call FAX or email for a price.
16.Q: I want the "A" ticket with the right hand stub printed with a large number only so we can pin it on a lapel, is that possible?
A: Sure, we can make the number any size. the only limitation is the stub size.
17.Q: We need a larger stub than what you show on your site, can this be done?
A: Yes, we can make the stub any size you need.
See our price page for more information.
18.Q: How long does it take to print my tickets?
A: That depends on how many you order.
Orders up to 10,000 take 1 - 2 working days.
Orders of 10,001 - 50,000 take 2 - 3 working days.
Orders of 50,001 or more take 4+ working days.
Please remember, your order will not be started until we receive a final proof and payment. Also if your tickets are stapled this will add additional time to finish your order.